Versand
We ship from warehouses in China and France. We choose the closest suitable warehouse with stock available for your order, taking your delivery destination into account.
Delivery times & shipping costs
Delivery estimates start when payment is completed and include 0–2 business days of order preparation. Free-shipping thresholds are calculated after discounts.
| Destination | Estimated delivery | Standard shipping |
|---|---|---|
| United States | 7–10 business days | Free on US$60+; US$7.99 below |
| United Kingdom | 4–7 business days | Free on £30+; £5.99 below |
| European Union | 2–5 business days* | Free on €30+; €6.99 below |
| Australia | 4–7 business days | Free on A$55+; A$12 below |
| Other destinations | Usually 7–14 business days; some destinations may take longer | Available options shown at checkout |
*The EU estimate applies to France, Germany, Italy, Spain, the Netherlands and most other EU countries.
These are estimated delivery times, not guaranteed arrival dates. Timing can vary with the dispatch warehouse, stock availability, destination, customs clearance and local delivery conditions. Peak seasons, public holidays and other exceptional circumstances may cause delays. Business days exclude weekends and public holidays.
Available destinations, delivery services and charges are shown at checkout before you pay.
Preparing your order
Orders are normally prepared within 0–2 business days after payment. This preparation time is already included in the delivery estimates above. We’ll email you when your order is dispatched. If you need your order for a particular date, please contact us before ordering so we can help you check the available options.
Local delivery & tracking
- Germany: DHL handles final-mile delivery.
- France: La Poste handles final-mile delivery.
- Other destinations: we use established local delivery providers suited to the route and destination.
Your dispatch email includes tracking information so you can follow your parcel. Tracking updates may take a little time to appear after the carrier receives it. You can also visit our Track My Order page.
If your parcel is delayed or missing
Email service@craftoyx.com with your order number and we’ll help check its progress with the carrier. If your parcel is confirmed lost, we’ll arrange a replacement or refund in line with our Return & Refund Policy.
Changing or cancelling an order
Please contact us as soon as possible if you need to change your delivery address or cancel your order. Cancellations are accepted before processing begins. Once an order has been dispatched, it cannot be cancelled; please refer to our Return & Refund Policy for the next steps.
Contact us
service@craftoyx.com
Crafting Horizons US, Inc.
1942 Broadway St. STE 314C
Boulder, CO 80302, US
+1 (818) 720-6960
